Collaborative Design As the leader
When the company has completed the basic work of service if it wants to go further it needs to think about how to operateExperts and students from the Customer Success CoCreation Campprovided some good operational ideas Establish a dotted line team data teamto organize and analyze all daily problems requirements bugs and release issues and produce corresponding reports to help and promote product stability A product operationsposition is set up within the R&D team In addition to keeping records for R&D optimizing the quality of R&D and improvingproblemsolving efficiency R&D will also mark which Austria WhatsApp Number issues are bad casesthat CSM should master but directly draw away technical resources Reversely improve CSM’s ability to master products According to the company's organizational structure some operational indicators are formulated for management including demand online rate bug repair rate problem failure rate and release impact rate Make requirements to the technical team based on indicators At the same time when doing sorting and analysis we need to identify the knowledge that needs to be mastered by the business and require a selfclosed loopwhen transferring problems Find some TOP difficulthighfrequency
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issues every quarter and proactively tackle them or provide training Find ways to quantify resultsThere are also some excellent practices Due to the large amount of contextual information I will not describe them one by one here Summary Principles of IndustryResearchService of this cocreation camp I can’t just list everyone’s best practices Here based on my previous knowledge and this very valuable discussion I summarize the organizational collaboration design principles of industryresearchservice In the early stages of a startup team the more mixed the positions the better From founders to production and research .
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